Return&Refund Policy

Each single piece of jewelry is carefully check and exam by our in house GIA graduate gemologist before it is shipped out to you. If you are not 100% happy with your purchase, we will gladly accept the returns or exchanges.

How Returns & Exchanges Work

  • Contact us before sending an item back. A return authorization number (RAN) is required. We will not accept any return without an RAN.
  • Item(s) must be returned in original, unworn condition and include the original certificate of authenticity and warranty card.
  • Item(s) must be sent back to us with in one week after of notifying us of your return.
  • Item(s) must ship with insurance and signature confirmation. It will be the buyer’s full responsibility if the return is lost or damaged during the transit. Customer are responsible for return shipping costs.

Made to Order items: Can be returned within 30 days of receipt. Customer will receive a full refund (shipping costs not included).

Ready to Ship items: Can be returned within 30 days of receipt. Customer will receive a full refund (shipping costs not included). Note: if the ring has been resized, a 10% restocking fee will be applied.

One of a kind items: Can be returned within 30 days of receipt. Customer will receive a full refund (shipping costs not included). Note: if the ring has been resized, a 10% restocking fee will be applied.

Loose Stone Orders: Can be returned within 14 days of receipt (shipping costs not included).

Custom Made Orders: Final sale; non-refundable and non-exchangeable.

To start the returns process, please reach out to moissanitecorp@support.com

Refunds

Once your items are received and inspected by our team, an email will be sent to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow approximately 7-10 business days for the refund process to be completed. This wait time will start on the first business day after your return has been received.